At First Call Restoration, our water damage cleanup process is tailored to address your specific needs efficiently and effectively— a testament to our commitment to excellence. Recognized for our meticulous approach and outstanding service, you can entrust us with your property's restoration.

Our water damage cleanup process is as follows:

• Assessment and Inspection:  Available 24/7 for emergencies, our experts swiftly arrive at your property to evaluate the water damage, pinpointing its source and extent to outline the requisite remedy.
• Water Extraction:  Utilizing advanced extraction techniques, we promptly eliminate standing water, mitigating further damage.
• Drying and Dehumidification:  We employ powerful fans and dehumidifiers to ensure a thoroughly dried environment, warding off potential mold growth.
• Cleaning and Sanitizing:  Ensuring a safe and hygienic space, we rigorously clean and sanitize affected surfaces.
• Repairs and Restoration:  Our adept technicians adeptly repair structural damage, restoring your property to its former glory.
• Final Inspection:  A thorough inspection guarantees all concerns are meticulously addressed, affirming the area's safety for occupancy.
• Documentation and Communication:  We provide comprehensive documentation for insurance claims, alongside transparent communication with you and your insurer throughout the process.

First Call Restoration is your comprehensive solution for water damage restoration in Castro Valley. Our full suite of services is designed to address the entirety of your restoration needs, restoring peace of mind amid trying times.

The water damage restoration services we offer include:

• Water Damage Restoration
• Flood Damage Cleanup
• Water Extraction
• Sewage Cleanup
• Structural Drying
• Dehumidification
• Thermal Imaging
• Leak Detection
• Emergency Water Damage Cleanup

Navigating the complexities of  homeowner's insurance  in the wake of water damage can be daunting. At First Call Restoration, we strive to demystify this process for you, ensuring you understand what aspects of water damage are typically covered by your policy and what isn't. Here's a concise overview to guide you:

Homeowner's insurance typically covers water damage under the following conditions:

• Sudden & Accidental:  Instances like a burst pipe or malfunctioning appliance, which are unforeseen and unintentional, are generally covered.
• Storm Damage:  Damage caused by wind, hail, lightning, frozen plumbing, and more is usually covered, as these are beyond a homeowner's control.
• Vandalism: If your property is intentionally flooded as an act of vandalism, such damage is usually covered.
• Fire Extinguishing: Water damage incurred from firefighters extinguishing a blaze in your home is commonly covered.

However, homeowner's insurance will not cover water damage in the following scenarios:

• Property Neglect or Poor Maintenance: Failing to address known issues, such as unrepaired leaks, makes it unlikely for the damage to be covered.
• Floods: Natural flooding from overflowing bodies of water, heavy rainfall, or storm surges do not fall under standard homeowners insurance policies. Separate flood insurance is necessary.
• Sewer Backups: Damage from water or sewage backing up through sewers or drains is not covered unless there's a specific endorsement or additional policy in place.
• Ground Seepage: Water damage from water seeping into your home from the ground is typically not covered.