At First Call Restoration, our water damage cleanup process sets us apart. We're not just experts; we're your partners in restoring your property back to its pre-damage condition efficiently and effectively. Backed by our IICRC certification, our process has been developed through years of experience and dedication to excellence in service. Our commitment is to deliver not just results but peace of mind:

1. Assessment and Inspection:  Available 24/7, our experts rapidly respond to assess the damage using state-of-the-art technology, ensuring accurate and thorough inspection.
2. Water Extraction:  Swift water removal is executed with precision, utilizing advanced equipment to prevent further damage.
3. Drying and Dehumidification: We deploy industry-leading dehumidifiers and fans, meticulously drying the area to avert mold growth.
4. Cleaning and Sanitizing: Our detailed cleaning protocols ensure a safe and hygienic recovery of your space.
5. Repairs and Restoration: Structural repair and restoration are handled by our skilled technicians, restoring your property's integrity.
6. Final Inspection: A comprehensive inspection guarantees all aspects of damage have been addressed, ensuring your safety and satisfaction.
7. Documentation and Communication: We provide detailed reports for your insurance claims, maximizing your coverage benefits while keeping you informed every step of the way.

First Call Restoration is a full-service water damage contractor in Walnut Creek, offering a comprehensive suite of restoration services tailored to meet your specific needs. Our expert team is equipped to handle:

• Water Damage Restoration
• Flood Damage Cleanup
• Water Extraction
• Sewage Cleanup
• Structural Drying
• Dehumidification
• Thermal Imaging
• Leak Detection
• Emergency Water Damage Cleanup

Navigating the nuances of  homeowner's insurance  in relation to water damage can be daunting, yet it's crucial for property owners to understand what circumstances are covered to safeguard their investments. At First Call Restoration, we not only provide premier restoration services but also offer insights and guidance on how to optimize your insurance claims. Here's a detailed look at when homeowner's insurance tends to cover water damage:

Homeowner's insurance will cover water damage if:

• Sudden & Accidental:  If water damage is sudden and accidental, like a burst pipe or a malfunctioning appliance, it's generally covered.
• Storm Damage:  Wind, hail, lightning, frozen plumbing, and more are typically covered, as these events are beyond a homeowner's control.
• Vandalism: If someone intentionally floods your home, the resulting water damage from that act of vandalism is usually covered.
• Fire Extinguishing: Water damage incurred from firefighters extinguishing a fire in your home is often covered.

Conversely, homeowner's insurance will not cover water damage if:

• Property Neglect or Poor Maintenance: Damage resulting from a lack of maintenance, such as not addressing a known leak, is unlikely to be covered.
• Floods: Natural floods from overflowing rivers, heavy rain, or storm surges are not included under standard homeowners insurance. Separate flood insurance is required for these scenarios.
• Sewer Backups: Water or sewage that backs up through sewers or drains isn't covered under standard homeowners insurance unless a specific endorsement or additional policy is in place.
• Ground Seepage: Water seeping into your home from the ground is typically not covered.

With First Call Restoration, you're choosing a partner that not only expertly manages your immediate restoration needs but also helps you navigate through insurance complexities. Our thorough understanding of both the restoration industry and the intricacies of insurance policies positions us uniquely to assist you through every step toward recovery. Have uncertainties about your specific situation? Contact us today for a consultation, and allow us to bring clarity and assurance to your restoration queries.