First Call Restoration employs a water damage cleanup process that sets us apart and ensures the highest standards of restoration for your property. Our process begins with an immediate response; our certified experts are ready round-the-clock to assess and inspect the damage, identifying the source and extent of the water damage to tailor the most effective course of action. Our water damage cleanup process is meticulously tailored to ensure maximum efficiency and efficacy:

1. Assessment and Inspection:  Immediate response to emergency calls, with certified experts who conduct a comprehensive evaluation of the water damage.
2. Water Extraction:  Rapid removal of standing water using state-of-the-art equipment to mitigate against further damage.
3. Drying and Dehumidification: Deployment of advanced drying tools and dehumidifiers to eliminate moisture thoroughly and prevent mold growth.
4. Cleaning and Sanitizing: Ensuring a safe and hygienic environment post-restoration with thorough cleaning and sanitization.
5. Repairs and Restoration: Skilled restoration specialists work to return your property to its pre-damage state, addressing both structural and cosmetic repairs.
6. Final Inspection: A rigorous final walkthrough to ensure complete restoration and customer satisfaction.
7. Documentation and Communication: Comprehensive documentation for insurance claims, paired with transparent communication with you and your insurer.

At First Call Restoration, we offer a full suite of specialized water damage restoration services to the Pleasanton community. Our expertise as a full-service water damage contractor enables us to address and manage any disaster of any size, from minor leaks to major floods. We offer the following:

• Water Damage Restoration
• Flood Damage Cleanup
• Water Extraction
• Sewage Cleanup
• Structural Drying
• Dehumidification
• Thermal Imaging
• Leak Detection
• Emergency Water Damage Cleanup

Understanding your  homeowner's insurance policy  in the context of water damage is critical. It is essential to discern which scenarios are covered to ensure you're prepared for any eventuality. Transitioning into the specifics, homeowner's insurance typically provides coverage for water damage under the following circumstances:

• Sudden & Accidental:  Coverage is usually afforded when water damage occurs suddenly and without warning, such as from a burst pipe or malfunctioning appliance.
• Storm Damage:  Incidents of damage from wind, hail, lightning, or frozen plumbing systems are generally covered as they are beyond a homeowner's control.
• Vandalism:  Should your property suffer water damage due to deliberate acts of vandalism, this is typically included under your policy.
• Fire Extinguishing:  Water damage resulting from firefighting efforts to extinguish a fire in your home is normally covered.

Conversely, homeowner's insurance does not typically extend to water damage in the following scenarios:

• Property Neglect or Poor Maintenance:  Damage resulting from neglect or failure to maintain the property, such as unrepaired leaks, might not be covered.
• Floods:  Standard policies do not cover natural flood events. Separate flood insurance is required for protection against such occurrences.
• Sewer Backups:  Unless specified by an endorsement, damage from sewer or drain backups is not covered.
• Ground Seepage:  Water damage from ground seepage into the home is usually not covered.

It's imperative to review your insurance policy closely and consult with your insurance provider to understand the specifics of your coverage. At First Call Restoration, we work seamlessly with your insurance company to ensure your restoration needs are comprehensively managed.